If you need to return or exchange merchandise, please do not contact the original Internet retailer(s). Please read and make sure that you agree with the return/exchange policy of the retailer(s) you are ordering from. Each Internet retailer may have a different return/exchange policy, which you will need to adhere to, in order for iShopUSA to process the return or exchange. Our processing/handling fee for a return or exchange is $20. Shipping and any duties and taxes associated with the return will be your sole responsibility unless otherwise stated by iShopUSA, Inc.
All fees, including shipping and handling, are non-refundable. However, the original price of the merchandise may be refundable, based upon the individual policy of the Internet retailer(s) you were ordering from.
Return (Refund)
An eligible return will be based upon the individual return/exchange policy of the Internet retailer(s) you were ordering from. You may receive a refund only for the original purchase price of the merchandise minus restocking fee (if applicable), shipment costs for the items sent back to the retailer(s), as well as any associated duties and taxes.
Exchange
An eligible exchange will be based upon the individual return/exchange policy of the Internet retailer(s) you were ordering from. You must pay all shipping and handling fees that will be due. You will also be liable for any shipping and handling fees from iShopUSA back to the Internet retailer, and (if applicable) the shipping and handling fees from the Internet retailer back to iShopUSA. You will be charged for any additional shipping/handling fees that may apply. We estimate shipping/handling fees from iShopUSA back to the Internet retailer, and (if applicable) the shipping/handling fees from the Internet retailer back to iShopUSA will be approximately $25 depending on the size and weight of the item(s). The international shipping/handling fees from iShopUSA back to you will also be charged.
In order to return or exchange merchandise, please follow all of the instructions below:
- Click here to email us via our contact form. Please include your order number and the reason(s) for the return/exchange. If exchanging, please indicate what size, color, and style you want to exchange for. iShopUSA will issue you an RMA (Return Merchandise Authorization) number which must be submitted in order for a return/exchange to be valid.
- Inside your return package, include a copy of your invoice or packing slip, and circle all of the items you are returning/exchanging. On the copy of your invoice or packing slip, please indicate the RMA number and whether you wish to apply for a refund or to exchange the merchandise. If exchanging, please indicate what size, color, and style you want to exchange for.
- Package the merchandise securely. Please clearly mark the RMA number on the outside of the package, or else the package may be refused.
- You must ship the merchandise back to iShopUSA via a trackable shipping method. You must insure the merchandise for the full retail value. iShopUSA is unable to process or reimburse you for a return shipment lost or damaged while in transit to us.
- Please ship your fully insured return/exchange package via trackable carrier to:
iShopUSA
Returns/Exchanges Department
26536 Ruether Ave, Ste 615
Santa Clarita, CA 91350
USA
If you have any further questions, click here to email our Customer Service Department via our contact form.
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