If you need to return or exchange merchandise, please do not contact the original Internet retailer(s). Please read and make sure that you agree with the return/exchange policy of the retailer(s) you are ordering from. Each Internet retailer may have a different return/exchange policy, which you will need to adhere to, in order for iShopUSA to process the return or exchange. Our processing/handling fee for a return or exchange is $20. Shipping and any duties and taxes associated with the return will be your sole responsibility unless otherwise stated by iShopUSA.
All fees, including shipping and handling, are non-refundable. However, the original price of the merchandise may be refundable, based upon the individual policy of the Internet retailer(s) you were ordering from.
Returns and Refunds
An eligible return will be based upon the individual return/exchange policy of the Internet retailer(s) you ordered from.
In order for a return to be accepted it must have an RMA (Return Merchandise Authorization) number which you can request by emailing us. Returns are subject to refusal without this number. Once your return is received you may receive a refund for the original purchase price of the merchandise minus any restocking fees, shipment costs to return the merchandise to the retailer as well as any associated duties and taxes.
Please note that most returns have a 30-day limit and we must receive the items back in the U.S. before that time period expires. Any personalized items, seasonal items, or bridal items are not eligible for return.
A refund will be issued to the credit card used for the transaction or via PayPal only. We will not issue a cashier's cheque or equivalent as a form of refund payment. If the credit card used for the transaction is no longer available to accept a refund, the refund will be processed via PayPal. We recommend that if you do not have a PayPal account please visit www.PayPal.com for details regarding creating a PayPal account in your country.
Exchange
An eligible exchange will be based upon the individual return/exchange policy of the Internet retailer(s) you ordered from.
You must pay all shipping and handling fees that will be due. Once your exchange is received we will refund you and you will need to place a new order for the correct item or size. Please contact us for more information about exchanging an item.
In order to return or exchange merchandise, please follow all of the instructions below:
- Click here to email us via our contact form. Please include your order number and the reason for the return/exchange. We will issue you an RMA (Return Merchandise Authorization) number which must be submitted in order for a return/exchange to be valid.
- Inside your return package, include a copy of your invoice or packing slip, and circle all of the items you are returning/exchanging. On the copy of your invoice or packing slip, please indicate the RMA number.
- Please package the merchandise securely and clearly mark the RMA number on the outside of the package, or else the package may be refused. Please also note that we will not accept returns without the original packaging. If we receive your return without the original packaging, we cannot accept it and you will not be refunded.
- You must ship the merchandise back to us via a traceable shipping method. You must insure the merchandise for the full retail value. We are unable to process or reimburse you for a return shipment that is lost or damaged while in transit to us.
- Please contact us for the address where your package is to be shipped.
If you have any further questions, click here to email our Customer Service Department via our contact form.
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